Customer Experience

Customer Experience

Putting homeowners first

Buying a new home is undoubtedly one of the biggest, most exciting adventures of your life, and our dedicated Customer Experience Team is here to enhance the Minto home buying experience. They are the primary contact every step of the way — from the sale to construction to move-in day, and everything in between.

Our Customer Experience Coordinators know our Ottawa communities best and they are available to answer your home building questions. Our MasterCare Team will check in after move-in and at the end of the first year of occupancy.

  • “I was pleased with the care taken in providing me with information as well as the follow-through with the purchasing process. I was given expert advice in how to maintain my home. Overall, a very pleasant experience”
    - Joanna, Chapman Mills homeowner

The Minto Homeowner Journey

Our expert staff is here to help you with the many decisions that need to be made regarding your new build home. During your Minto Homeowner Journey, you will meet with our Sales Representatives, Design Centre Consultants, the Construction Team, and your MasterCare Warranty Team. Your Customer Experience Coordinator will be there every step of the way as your go-to contact and all-around guide.

  • “My Customer Experience Coordinator was absolutely wonderful, and extremely helpful.”
    – Chelsea, Chapman Mills homeowner

Minto Essentials Homeowner Event

Prior to moving in, your Customer Experience Coordinator will invite you to a Minto Essentials Homeowner Event. The event occurs about 2–6 months before receiving your keys. It's a great opportunity to ask questions and obtain all of the information you will need for your new home and meet your neighbours.

For more detailed information on who you will meet and what to expect, click to view the complete Homeowner Journey.

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We value homeowner feedback. We conduct surveys approximately 6 weeks after you receive your keys for your new Minto home. We use this feedback to continually improve our customers' experience with everything from construction to home design.

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