Homeowner Contacts

Homeowner Contacts

Pre Move-In


Customer Experience Coordinator

Your go-to contact, information source, and all-round guide who will answer your questions or connect you to the right person who will at any time during your journey ownership journey.

Ask this expert about:

  • The next steps in your home owning journey
  • Your new community
  • How to update your contact information
  • Utility information
  • Your new civic address
  • Any questions or concerns at any time!

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Sales Representative

Your expert on the sale and closing of your home.

Ask this expert about:

  • Your Agreement of Purchase & Sale (APS)
  • Exterior colour package (on Single Family Homes)
  • The status of your home
  • Your deposits/banking information or mortgage approval
  • Providing your lawyer’s information

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Construction Team

During the construction phase of your home owning journey, you will meet the site team lead responsible for building your specific home.

Construction site offices are closed. Please contact your specific Construction Representative.

Ask this expert about:

  • How your home is constructed
  • The status of your home
  • What sustainability features are built into your home
  • Any technical questions you may have

As part of your homeowner journey, you will have the chance to connect with your construction team and ask your questions face-to-face.

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Design Consultant

Your guide and expert when it comes to personalizing your home from our many of selections and additional investments, who will consider everything from your lifestyle or your budget.

Design centre is open by appointment only.

Ask this expert about:

  • How to prepare for your Design Centre appointments
  • Changes to your Design Centre selection appointments
  • Our included finishes and optional upgrades
  • Additional investments pricing and payment terms
  • Questions about your selections

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Discover information about each stage of your homeowner journey with the new "My Minto Home" app 
Learn More

Post Move-In



Minto Warranty

Once you receive your keys, our new home warranty experts are there to support you and address any warranty items or answer questions about home maintenance and operation.

Warranty site offices are closed. Please contact your specific Warranty Coordinator.

Ask this expert about:

  • Your Pre-delivery Orientation (PDO)
  • The warranty on your home
  • Your 30-Day Inspection
  • Your Annual Inspection
  • Questions about Tarion

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Already moved in and need to place a service request? Go

Utility Contacts

Hydro Ottawa

Monday to Friday: 8:00am – 8:00pm
Saturday: 9:00am – 3:00pm
(Excluding statutory holidays)
[email protected]

Hydro One

(Serving Avalon and Mahogany communities)
Monday to Friday: 7:30am – 8:00pm
Saturday: 9:00am – 3:00pm
[email protected]

Enercare - Hot Water Heater

Monday to Friday: 8:00am – 6:00pm
[email protected]

Enercare - Smarter Home Automation

Service: 24 hours a day, seven days a week
[email protected]

City of Ottawa

Monday to Friday: 8:30am – 4:30pm
3-1-1 or 613.580.2400
Tax and Water Customer Service line:


Monday to Friday: 8:00am - 8:00pm
Plus 24 hour emergency support

Enbridge Gas

Service: 24 hours a day, seven days a week
Billing and other enquiries: Monday to Friday:
8:00am – 6:00pm
General Inquiries: 1.877.362.7434
Emergencies (smell of gas, broken gas pipe, etc.):
[email protected]

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