Community Guidelines 

Community Guidelines

House Rules for our Social Media platforms

Welcome to our social media community, where we are all about positive engagement! Creating beautiful homes, spaces and communities is our passion at Minto and it’s no different online. On our social media channels we want you to get to know your Ottawa neighbours, share your stories with us, and learn about our communities and new home designs. We want to get to know you – our homeowners – and have you know us.

Our social media platforms are, of course, a forum to voice your experience and we welcome your feedback. We will consider your suggestions and look for ways to improve. If however the commentary is unrelated, exceeds constructive criticism; is excessive or offensive; or mentions Minto residents, customers, and employees by name, then it will not be permitted. Minto reserves the right to hide and/or remove comments that we deem are inappropriate, and if someone continually violates any of our Community Guidelines, we may block that person to ensure that our community members have a positive experience.

In addition to the rights that you grant to the social media platforms (e.g. Facebook, Twitter, Instagram, YouTube, Pinterest, LinkedIn, Houzz etc.), by submitting content to our online platform, you also grant Minto a non‐exclusive license to use, reproduce, display and otherwise use the content and media, without any obligation to you.

For content removal or comment specific to the administration of any Minto online community, please email [email protected].

Customer Experience Issues

If you have a customer experience issue, please contact our Customer Experience team at [email protected] or 613.751.2888. For all other contact information, click here.

Disclaimer and Limitations of Liability

All content posted by the public or third-parties on our page do not reflect the views of Minto Group and its affiliates. The content on these sites, including pricing, campaigns or promotions, is subject to change without notice. E & O.E. We assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the content. Additionally, to the full extent permitted by law we will not be liable for any direct, special, indirect, incidental, punitive, or consequential damages, or, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute services, or any other such damages, howsoever caused.

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