Minto Communities GTA
Communications by Minto Communities GTA on developments regarding COVID-19. Periodic updates will be accessible here.
Latest revision – August 10, 2020. Please check back for ongoing updates.
Minto Communities is committed to providing open communication relevant to our Toronto operations regarding COVID-19 throughout the duration of this situation.
As a community builder, local employer and as construction professionals, the health and safety of our homeowners, employees and trade partners is of the utmost importance to us. This is something we prioritize on a daily basis – and will continue to throughout this stressful time. The wellbeing of the community and the lives we impact is at the core of Minto’s vision – building better places to live, work and play.
As part of our civic responsibility, we are committed to standing united with the local and global community in taking recommended precautions. In light of this, we have amplified health and safety measures for our staff and homeowners. Learn more on the following:
For our Prospects & Homeowners
Presentation Centre: Visits are temporarily by appointment only. Please contact us by phone or email, click the link below for access to all our project contacts.
Design Centre: The Minto Communities GTA Design Centre is open by appointment only. As of July 7, 2020, masks are mandatory during visits to the Design Centre. A Design Centre representative will contact homeowners to schedule private appointments.
Q. Is Minto Communities remaining open during this situation?
Minto Communities is continuing construction activities and proceeding with modified operations and protocols that prioritize the health and safety of our employees and trade partners. Office and other staff are working from home where possible, to carry out key activities that support home building and help prepare for and coordinate the homes that will commence once the effects of the pandemic diminish.
In order to prioritize health and safety, some services we offer have been temporarily suspended or altered while others, such as Sales and Design Centre appointments, are being conducted digitally or in person by appointment only and with enhanced safety measures in place, including mandatory masks in enclosed spaces, as per the Toronto Public Health directive.
We know many homeowners are counting on us to complete their homes and Minto Communities is committed to do so, even if they take longer than originally anticipated.
Q. Is Minto Communities continuing to have staff work on site during this situation?
Minto Communities is committed to doing our part to prevent the spread of COVID-19 by prioritizing the health of our employees, homeowners and trade partners above all else.
In situations where we have deemed them to be safe and our employees and trades personally feel comfortable in the work environment, construction and support operations will remain on site. Other employees are able to work in isolation from home or site offices. Many of our customer-facing staff are continuing their roles digitally to maintain the same level of communication without any of the in-person risks. Minto Communities is here for you, and ready to answer questions you may have, while guiding you through your home buying journey.
Q. What specific measures have you taken to keep your workforce safe?
No one should have to choose between their job and doing what is right for their health and that of the community. A number of our staff are working remotely from home or in isolated offices, including our customer-facing and support teams. On site, we have implemented additional hand-washing stations, have supplied increased protective equipment, and have encouraged reduced hours and split shifts to minimize social contact.
Other provisions in place apply to trades as well as Minto Communities staff. Some of these include a maximum number of personnel permitted in a closed home at a time. As per the Toronto Public Health directive, masks are now mandatory in enclosed spaces. Most importantly, no one is permitted onto a Minto Communities construction site if they have recently travelled abroad, have come in close contact with someone showing symptoms or have symptoms of any illness themselves. While these measures will significantly slow production, we stand by this decision to prioritize our employees’ health and safety.
Q. Government and many companies are trying to help Canadians out financially at this time. Are you changing the deposit structure or deferring deposits at times?
At this stage of the pandemic, we are not making any changes to the deposit structure. Deposits help us secure the materials that are ordered to build your home. While the pace of construction is expected to be reduced during this situation, in most cases, construction is still continuing to take place.
We will continue to work with and adhere to any Government provisions made to help ease Ontarians through this situation, which continues to evolve. The deposits provided will ensure that we will be able to proceed with construction.
Q. I am interested in buying a new home. How are releases and home purchases being handled right now?
If you are interested in purchasing a new home, you can contact our sales team by email or phone at the community Presentation Centre.
A list of all of contact details of all our Presentation Centre’s can be found here. Please contact us directly if you have any questions, and one of our dedicated Sales Representatives will be able to assist you in buying your forever home.
For our Homeowners who have not moved in
Our Customer Experience team is providing ongoing updates via email, depending on the stage of construction of your home, and timeline of your home owning journey. Specific information has been shared with homeowners who have upcoming:
- Design Centre Appointments
- Frame Walks
- Essential Homeowner Events
- Pre-Delivery Orientations
- Closing Dates
Please ensure we have your current contact information. If you have not received any updates or have any questions, please contact your dedicated Customer Experience team at [email protected].
Your cooperation is requested
Any homeowners who are experiencing cold or flu-like symptoms, have been in contact with someone else who has been ill or have recently returned from travel outside of Canada and are scheduled to interact with a member of our team (i.e. to receive their keys or for a service appointment), please inform your contact at Minto Communities .We will work with you to make appropriate arrangements to ensure that appropriate social distancing measures are adhered to. As per the Toronto Public Health directive masks are now mandatory inside enclosed spaces, including while visiting a Presentation Centre, Model Home, The Minto Communities Design Centre, as well as for Frame Walks.
Q. Do you anticipate a change to my closing date as a result of the COVID-19 situation?
Homeowner’s who are awaiting keys to their new home that were previously scheduled before the pandemic to close in 2020 or early 2021 should anticipate a change to their occupancy/closing date as a result of the pandemic.
All of our homeowners have received notice that an “Unavoidable Delay” has occurred as outlined in their Agreements of Purchase and Sale, specifically their Tarion Statement of Critical Dates. Once an Unavoidable Delay period has been initiated by written notice, Minto Communities becomes responsible to inform homeowner’s once the disruption caused by the pandemic has subsided for their home and provide a new occupancy/closing date.
On May 14, the City of Toronto notified builders that building permits would be once again issued, after an approximate 6 weeks pause. This has created a backlog and is one of the several factors we have adapted to as we strive to remain as close to our original schedule as possible. Once construction starts on each home, homeowners will receive updates by email when their home has started, when their roof is complete, and when their kitchen has been installed.
The vast majority of homeowner’s have already been provided with their new date and we continue to remain committed to keeping communication open. Homeowners are welcome to reach out to their dedicated Customer Experience Coordinator at [email protected] for more details on their home.
Q. Are any closings still happening?
Minto Communities is fully committed to closing homes and is continuing to do so on a daily basis. Our lawyer’s office remains open to facilitate your closing, as does the Land Registry Office. It is important for homeowners to touch base with their legal representation and financial institutions to confirm their schedule and capacity to provide the necessary documents, funds and paperwork to our lawyer. Typically, preparation for closing includes meeting with your lawyer or lender to sign paperwork. As per usual, Minto Communities lawyer will make available all the documents required to close within 5 business days prior to the scheduled closing.
Q. What can I expect for my appointment to select exterior colours or any structural options at the Presentation Centre?
Appointments to select exterior colours or structural options mostly apply to single family homes. If this is the case, your in-person appointment will either be deferred or done virtually. If it is deferred, it means the Construction team does not require that information at that time. Should the selections be needed, rest assured we will provide you with the means to review selections appropriately before finalizing any decisions.
Q. What can I expect for my upcoming structural or framing appointment with the Design Centre?
The Design Centre has reopened for appointments with a modified schedule. Homeowners will be contacted by a consultant ahead of their scheduled appointment to discuss structural options and will be sent a visual package to help make any structural decisions required, as well as be sent a visual package and upgraded price books. Homeowners also have the option of a full day in person appointment at the Minto Communities GTA Design Centre. All follow up appointments will be done virtually. In person appointments will be limited to those listed on the title and a maximum of two people. Masks are required to be worn throughout the appointment.
Q. What will happen to my Frame Walk appointments?
Minto Communities is continuing to conduct frame walk appointments. They are pre-scheduled appointments and are limited to those who are listed on the title, at a maximum of two people. Masks must be worn during the appointment. We are fully committed to ensuring that you are part of the homeowner journey and will continue to provide you with updates on the progress of your home via e-mail. Namely; when construction has commenced, when the roof is on, and kitchen is installed. Minto Communities has a dedicated Customer Experience team who can provide you with updates as we proceed with the construction of your home and can be reached at [email protected].
Q. What changes are in effect for the Pre-Delivery Orientation (PDO)?
In support of social distancing, Minto Communities is limiting the PDO’s to those listed on the title, at a maximum of two people. Per the Toronto Public Health directive, masks must be worn during the appointment. Appointments are being scheduled approximately two weeks prior to occupancy/closing.
Q. How are closings and key pick-ups being handled?
As per usual, on closing day our Construction team will be in contact to confirm the time you can pick-up your keys, which is typically in the late afternoon. Keys can be released as soon as our lawyer indicates that the transfer of title has taken place.
Key pick-up will occur at the community construction office on site. If you haven’t visited previously, their location will be provided to you in your correspondence with the team as you arrange pick-up time. While our Site Office remains closed for all appointments, key pick-up is the one exception. We will allow one person at a time in the office to pick up the keys and sign a form to confirm that you have received the keys to your home. Congratulations, you now have the keys to your new home!
Q. Can a homebuyer get out of a deal?
We remain committed to building your home and as such are proceeding forward with all homes under contract through a finalized Agreement of Purchase and Sale. Homeowners still in their rescission period are able to obtain a mutual release by providing a letter from either a lender or legal institution to the community Presentation Centre.
For our Homeowners who have moved in
Our MasterCare Warranty team continues to respond to any safety-related urgent service request or emergency, such as active water leaks or complete electrical power loss that is not related to a hydro power outage. Service appointments are being scheduled. Please contact the MasterCare team in your community:
Q. If you have an emergency - what do I do?
Once you have taken possession of your home, if you are experiencing an emergency such as loss of heat in the winter, a full loss of power not related to a hydro event, or an active leak, please call the MasterCare Emergency line at 1 (855) 646-8601.
For any other urgent requests, please email your MasterCare office here.
Q. How are 30-Day, Year-End and Second-Year repairs being handled?
We are proceeding with warranty service work days, with the consent of homeowners. We remain committed to rectifying any warrantable items in your home and precautions are being taken to ensure the Health and Safety of both our valued homeowners and staff. Homeowners are required to complete a risk assessment questionnaire prior to a trade or Service Tech entering their home to complete any repairs. Per the Toronto Public Health directive, masks will be worn by both our trades and staff during the appointment. Ultimately, for a social distancing strategy to work, everyone has to participate to the fullest extent possible.
For our Trade Partners
We have been in touch with all our Trade partners with specific information to facilitate their health and safety. This includes closing all our Construction and MasterCare site offices until further notice. As a precautionary measure, and in line with recommendations to minimize social gathering, we are temporarily requesting that all check-ins to our site offices be conducted by phone. If you have not received an email from us, please contact your site team.
Q. How is Minto Communities keeping staff and trades personnel safe on site?
- Social Distancing will be maintained at all times including staying at least 6-8 feet apart at all times.
- There will be a limit of one trade per house at all times.
- At no time will there be a trade in the house if a Minto employee is inside and vice versa – no exceptions.
- Construction and MasterCare offices are closed. Trades are asked to check-in to the site by phone, email or text.
- Contact information for the Construction and MasterCare representatives is posted outside site offices.
- Trades are asked to proceed directly to their designated home each morning instead of the site office for instructions.
- Additional hand washing stations for employees and trades have been added in designated areas throughout the sites.
- There will be some restrictions to certain activities and tasks. Trades are asked to speak to the Site Super/Foreman for details.
Doing our part
In the few cases where you are meeting our staff in person during this situation, we want to assure you that we have taken measures to ensure their health and the safety of those they come in contact with.
Q. What measures are being taken to reduce the spread of germs?
In addition to vigorous hand washing and other measures, additional hand washing stations have been set-up throughout our sites for staff and trades. We have also increased the frequency of cleaning at each location, and ensured a commercial grade cleaning solution.
Q. Is your staff coming into work?
Where possible, a number of our employees are working remotely and using digital means to collaborate and communicate with colleagues and homeowners. Where working from home cannot be facilitated, our staff are working split or modified shifts with strict measures to minimize in-person social interaction. Our commitment is to prioritize health and safety and we are prepared to adopt further measures if necessary.
Q. Do you require your staff to self-isolate if they have recently travelled or are feeling unwell?
We ask our employees to keep us informed if they have travelled to affected areas or have been in close contact with someone who has been ill. Those who meet that criteria will self-isolate for the recommended period to ensure there are no symptoms developing before returning to work. Anyone who is experiencing symptoms is required to stay home.
Letters from our Leaders
Minto Communities remains committed to standing united with you and the global community to help prevent the spread of this illness.
We understand this is an uncertain time for everyone. Through our more than 65-year history, we have proven that resilience, having deep ties to the broader community and the ability to adapt are hallmarks of Minto. We will be here to support all of our homeowners, employees, trade partners and the communities we serve throughout and after this situation.
We wish you and your loved ones good health.
Please contact us if you have any questions or concerns.