Minto Communities GTA
Frequently Asked Questions

From pre-closing to post-move in, and everything in between, our Customer Experience Team is here to make the entire process easier for you and your family. Here are a list of Frequently Asked Questions from Minto Communities.


How can I contact a Minto Communities sales representative?

To contact a Minto Communities sales representative, please visit our contact page to find the project-specific contact representative information.  

How can I contact Minto Communities Customer Experience team?

The Minto Communities Customer Experience team is available Monday - Friday: 8:30 am - 5 pm. To contact the team, please call 416-596-3456 or email [email protected].

Who do I contact if there is an emergency with my Minto Communities home after hours?

Our Warranty team is available to assist with any emergencies that happen outside of normal operating hours. They can be reached at 1-855-646-8601.


Where can I find homeowner resources?

Minto Communities has many resources for new and future homeowners. To access our page of resources, please visit our Homeowner Resources page.

What are standard features and finishes in a new home?

We encourage you to familiarize yourself with the included features for your home, which are outlined in your Agreement of Purchase and Sale, as this may differ from a Show Home or previous year’s specifications.

What are steps after I purchase a new home?

After you purchase a home, you will work with our sales team to coordinate your occupancy/closing and finalize the sale, during which, we will require your financing information. Our Sales Representatives require up-to-date contact information and notifications of any changes for the lawyer facilitating your occupancy/closing – this information is crucial to ensure things go smoothly through the home-owning process.


Why do I have to register my condo?

You must register your condo in order to receive your keys and to ensure you are in proper legal possession of your home.

What is an Interim Occupancy Date?

When a building is declared fit for occupancy by the municipality, condo buyers can start moving in, usually beginning with the lowest floors, as the builder works his or her way up to complete each suite as well as the common elements. None of the buyers are technically taking ownership yet, and they will all have to wait for some time before they do. But for the meantime, buyers can enjoy their new homes and some of the amenities as well. For those on the lowest floors, that usually means they get to move in sooner, but will have a longer interim occupancy period than those above them.

What is TARION?

Tarion is a private, not-for-profit consumer protection organization established by the Ontario government to administer the province’s new home warranty program.

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