The health and safety of our residents, employees, service partners, and the local community is of utmost importance to us. We’re continuing to monitor this rapidly evolving situation while following guidelines issued by the Federal, Provincial and Municipal governments in Canada. Please refer to this page for regular updates on operations, FAQs and helpful resources.
Messages from our CEO
- May 27 – Resident Services Update
- May 21 - Waiver of Rent Increase Notice
- April 09 - Good Neighbour Infographic
- March 31 - Notice of Rent Deferral
- March 23 - Alternate Payment Options
- March 20 - Prevention & Preparedness
- March 16 - Health and Safety Update
FAQs for existing residents
What protocols do you have in place to keep us safe?
We’ve enhanced cleaning and disinfection protocols in all common areas, including regular cleaning of commonly touched areas like elevator buttons, doorknobs, handrails and more.
Will there be more hand sanitizing stations?
Yes, we’re maintaining hand sanitizing stations 24/7 and are seeking additional supply as it becomes available.
Are Resident Service Centres still open?
For now, Resident Service Centres and Regional Offices are closed. However, we’re still available to provide essential services and answer questions by phone or email. Please visit the “Already a Resident” section on the website to view and download Resident Handbooks, submit a service request, provide feedback and for general information: Ottawa, Toronto & GTA, London, Calgary, Edmonton, and Montreal.
Are common amenity spaces open?
Unfortunately, amenity spaces are closed until further notice as per Municipal and Provincial guidelines. This includes fitness centres, party rooms, theatre rooms, rooftop amenities, and coffee services. In addition, please refrain from gathering in lobbies.
Will laundry rooms remain open?
Yes, laundry Rooms remain open, but we ask that you please practice physical distancing while using them.
What should we do when taking the elevator?
First, we ask that you please use your hands, not your feet, to press elevator buttons. We disinfect them regularly, and if you wash your hands or use hand sanitizer after taking the elevator, there should be no issue. Alternatively, you could use a disinfectant wipe, tissue or glove to press the buttons.
We recommend a maximum of two people per elevator. If the elevator arrives and is at the maximum, please wait for another. We understand this can be difficult, but it’s something we need to do to stay safe.
When standing in the elevator, we also advise that you face away from the other person inside the cab as a precaution.
Am I responsible to pay rent during the COVID-19 pandemic?
Yes, please continue to pay rent on or before the 1st of each month, if possible. This helps keep our buildings operating properly with utilities and staff, and ensures everyone’s needs are met in a timely and safe manner.
How can I pay my rent?
Please take advantage of remote rent payment options, including pre-authorized payment (PAP) and online banking. PAP forms and online banking information will be provided upon request via email.
What should I do if I can’t pay rent?
We understand that times are hard and because of this, have options in place for those in need on an individual basis. We’re staying informed on all levels of government and rental assistance programs that may be offered to tenants. Please contact your Minto Apartments Representative to discuss the details.
How do repayment agreements work?
The details of each approved repayment plan vary. Please speak with your Minto Representative to discuss questions, concerns, and to make arrangements ahead of time.
What should I do if I’m expecting a delivery?
We aren’t accepting parcels at Resident Service Centres, Concierge Desks or Regional Offices at this time. Please request that deliveries come directly to your front door and collect them promptly. When your package arrives, wipe it down with disinfectant or leave it inside your front door for at least 24 hours, ensuring you wash your hands right after you receive it.
Will annual suite inspections still continue?
Annual suite inspections are postponed until further notice.
What hygiene protocols should I follow?
Wash your hands frequently with soap and water for at least 20 seconds. Otherwise, use an alcohol-based hand sanitizer that contains at least 70% alcohol. Ensure that you’re covering coughs and sneezes with a face mask or tissue, which can be disposed of in lined waste containers. Alternatively, use the bend of your arm (and not your hand) to cover your mouth. Wash hands immediately after coughing, sneezing or returning home. Please click here for more details.
What does it mean to self-isolate?
Self-isolation means staying home and not going to work, school or other public places, including public transit and taxis. Please click here for more information.
Why are renovations still happening?
You may have noticed tradespeople and Service Technicians onsite as they continue to renovate and service unoccupied units in your building. Rest assured, they’ve been fully briefed and trained with protocols as outlined by the Provincial and Federal Health Care guidelines. If you have concerns, please don’t hesitate to contact your Minto Representative.
Will you inform us if another resident is quarantined?
As a property owner and landlord, we have a civil duty of care to advise the greater community about a confirmed COVID-19 case. However, no other specifics will be provided in accordance with our PIPEDA (privacy) policy.
Do I need to inform building staff if there’s a positive diagnostic for COVID-19 in my unit?
Yes, if someone living in your unit tests positive for COVID-19, they are required to self-isolate and advise your Property Manager immediately via email or phone.
Can I have visitors over to my apartment during this?
We recommend that you don’t invite outside visitors over unless absolutely essential. For everyone’s safety, including yourself, your neighbours and our staff, we ask that you continue to communicate virtually if possible.
I’ve noticed another resident who isn’t respecting physical distancing guidelines, what should I do?
While we continue to encourage all residents to respect physical distancing guidelines in all communications, we can’t control what everyone does. If a serious concern arises, please reach out to your Property Manager. Otherwise, continue to do your best to be kind, wash your hands often and respect physical distancing.
Can I come tour a property?
Property tours for future renters will either be done virtually, postponed to a later date if possible, or held in-person by request in unoccupied suites. Amenity spaces won’t be open for tours during this time. However, we’ll show you pictures and chat with you about what you’re looking for and how we can help you find it, regardless of whether we meet in-person or online!
Is it safe for me to visit your apartments for a tour right now?
Yes it is. We’ve increased our cleaning and have specific measures in place to ensure the safety of all involved during tours and throughout the renting process. Please ask your leasing agent if you have questions or concerns and they’ll be happy to walk you through the process.
How can I book an appointment?
Click here to view our rental offerings across Canada. Simply fill out an online form, give us a call or book an appointment online and we’ll be happy to assist you from there.
Do you have virtual tours of your apartments?
We’re working on it! We’re doing our best to shoot virtual tours at each property so you can experience it from home, but like all good things, it takes time. Check out the property you’re interested in and if it doesn’t have a virtual tour yet, our leasing agents are offering video tours and more. Send us an email and we’ll help you out!
Are you still offering short-term stays?
Yes! Our furnished suites are open and ready to welcome you home. We have short-term rentals in Ottawa, Toronto & GTA, and Calgary. Minimum stays are 30 days.
Rent Your Way With Confidence
The Minto Apartments team is working hard to keep our focus where it belongs - on our current and future residents, family, friends and neighbours. We're all in this together, ready to provide convenient options that work for you. That's why we've introduced our Rent Your Way program featuring virtual tours and more! Click here to learn more.
We post resources and tips related to staying home every few days on our blog. Have a certain topic you want us to cover? Let us know by sending us an email. Here are more resources we find helpful:
World Health Organization (WHO) on YouTube teaches us all about COVID-19, how to protect ourselves, how to wash hands properly, and more.
Centers for Disease Control and Prevention (CDC) provides a guide to help make decisions and seek appropriate medical care here.
CDC also provides resources in the form of posters and printable guides, videos, guideline documents and more. Click here to learn about staying safe.
Go to the Government of Canada’s website for updates, symptoms and treatment, prevention and risks, and FAQs.
For all travel advice and advisories related to Canada, click here.
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