Are the Resident Service Centres still open?
Resident Services Centres and Regional Offices are closed. Our team members remain available to provide services as deemed essential and can be reached by phone or email.
What do I do if I’m expecting a delivery?
Parcels are not being accepted at Resident Services Centres, Concierge or Regional Offices. Please request delivery to your doorstep and promptly collect your package to ensure its secure arrival.
Are the common amenity spaces still open?
Common amenity spaces are closed until further notice including fitness centres, party rooms, theatre rooms and coffee services. Please exercise social distancing in all common areas including Laundry Rooms, and avoid gathering in the Lobby.
Are there any additional protocols in place?
Enhanced cleaning and disinfection protocols are in place with an increase in the frequency of high touch point cleaning in common areas including elevator buttons, doorknobs, handrails, and other high-touch surfaces.
Will the annual suite inspections still continue?
Annual suite inspections are postponed until further notice.
Will property tours still take place?
Property tours for prospective renters will be carried out virtually, postponed to a later date if possible or in person by request for unoccupied suites. Amenity spaces will not be available for showings.
What are my remote rent payment options?
Please take advantage of remote rent payment options available to you including Pre-authorized Payment (PAP) and On Line Banking (LB). Necessary forms or online banking info can be provided via email upon request.
What are the hygiene protocols to follow?
Frequently wash your hands with soap and water for at least 15-20 seconds. If soap and water are not available, hands can be cleaned with an alcohol-based hand sanitizer that contains at least 60% alcohol, ensuring that all surfaces of the hands are covered. Cover coughs and sneezes with a medical mask or tissue. Dispose of tissues in a lined waste container and wash hands immediately after a cough or sneeze. Alternatively, cough or sneeze into the bend of your arm, not your hand. Please click here for more details.
What does it mean to self-isolate?
Self-Isolation means staying at home, not going to work, school or other public places and avoiding public transport or taxis. Please click here for more information on self-isolation.
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