Features & Finishes
It’s important to understand the many features and finishes in your home, their purpose and how best to care for them.
Water-saving bathroom faucets
Bathroom vanity faucets are fitted with a specially designed aerator that significantly reduces water consumption from hand washing, shaving, etc.
Showers can use a large amount of heated water. Specially selected showerheads have been installed to provide a comfortable shower while using up to 40% less water than a standard showerhead.
Water pressure may seem lower than what you have been accustomed to previously, especially if you have moved from an older home. If you have any concerns, please contact the MasterCare Warranty Team.
High-performance water-saving toilets
Toilets in your home are high-efficiency toilets, allowing you to further reduce your water consumption. Each flush uses less than the maximum flow rate allowed by the Alberta Building Code. You can increase the volume of water flushed by holding the lever down for a few seconds.
Main water shut-off valves
In case of a severe plumbing leak that cannot be stopped by turning off an individual supply valve, the main water shut-off valves are located on the main water meter. Within your warranty period please contact the MasterCare Warranty Team immediately in the event of any plumbing leak, and contact the Emergency Line (accessible from the main MasterCare Warranty phone line) if after regular business hours.
Your home’s water is individually metered, ensuring that you only pay for what you use.
Individual water supply valves
The hot and cold water supply to individual fixtures such as sink faucets, toilets and dishwashers can be found directly underneath, behind, or beside these fixtures. Turn these valves counter-clockwise to shut off the water supply when needed.
Most homes will have an exterior water supply to attach a garden hose. Prior to the winter months, ensure any hoses attached to your home are disconnected. This is critical to maintaining your warranty and your home’s longevity, as well as properly winterizing the water valve.
Blockages & Leaks
It is common for drains to become blocked with foreign materials such as hair or toilet paper if not regularly cleared. It is essential that shower and sink drains are kept clean, and occasionally flushed with hot water. Liquid‑Plumr® or Drano® can be used sparingly to clear minor blockages or slow drains, however, frequent use is not advised.
If you have a blocked toilet, a plunger can be used to try to push the blockage through. In extreme cases, if a blockage is causing the toilet or other drains to back up and plunging the toilet does not alleviate the issue, a plumber may need to be called out to snake the drains and clear the blockage.
Blocked drains or toilets are not a warrantable deficiency but rather a maintenance issue. We recommend you make every attempt to clear a blockage before contacting a plumber. If the matter is persistent, please contact the MasterCare Warranty Team with details of the situation.
In the event that you discover a leak in your home, it is important that you try to determine where the leak has originated from and shut it off at the source. It is not always necessary to shut off the water to your entire house. For example, if you determine that a leak has originated from your dishwasher or washing machine, you can shut off the water to the appliance. Once you have shut off the water, please contact the MasterCare Warranty Team to report the issue.
The MasterCare Warranty Team will inspect the leak and any associated damages to your home’s finishes, and arrange for repairs as necessary. It is important that any standing water be quickly mopped up in order to reduce damage to flooring or other surfaces, and to stop the potential spread of water into other rooms. If you cannot stop the leak, try to place a pan or bucket under its source to catch the water.
Plumbing leaks are covered under warranty for 2 years, as is any associated damage to your finishes. After the expiry of the warranty coverage, damage resulting from plumbing leaks shall be the responsibility of the homeowner to resolve. Damage from spillages or improper use of plumbing fixtures or appliances is not covered under warranty. If a homeowner has removed or changed any plumbing fixture supplied and installed by Minto then the plumbing warranty will be voided and the homeowner is responsible for all associated repairs and damages.
Damage to furniture or personal belongings from plumbing leaks are not covered under warranty. However, most home insurance policies will cover these types of secondary damage.
We're here to help
Your Customer Experience Coordinator can provide any answers or connect you with the right person to address any questions - during regular business hours.