Post Move-In
Post Move-In Calgary
Homeowner Responsibilities
Overview
Homeowner Responsibilities
Protecting your investment
Follow these best practices to keep your new home in tiptop shape and protect your new home's warranty. Take control of condensation, understand proper seasonal maintenance, prevent heat and water damage, and care for interior features and finishes.
Your participation in the warranty process is key
Once you receive the keys to your new home, you will receive an information package outlining your warranty coverage. Please provide prompt written notice of any defects in work or materials to both our Warranty Team and the warranty provider specified in your package. This will allow us to review and start scheduling service workdays as soon as possible.
With the complexity of modern buildings, it is expected that you will have some matters to attend to, often cosmetic ones.
- Once we receive notice of any items of concern, we will call to schedule an appointment for a service workday
- We will require access to your home to complete any necessary repairs.
- We ask homeowners or friends/family to be present to sign off on the work and more significantly, to ensure you are happy with it before we consider the matter closed
We're here to help
Your Customer Experience Coordinator can provide any answers or connect you with the right person to address any questions - during regular business hours.
