REPUTATION 800 AWARD WINNER: Going above and beyond by listening to and acting on the feedback of our residents

LIVE Minto | 2 MIN READ | 2024-03-04

18 of Minto’s locations have received the 800 Award, a distinction that recognizes our exceptional commitment to listening, responding and acting on resident feedback through the Reputation platform.

To determine 800 Award honorees, Reputation pulls a list of the review scores for every business location on the their platform. Those that were honoured have achieved a score of 800 or higher due to their exceptional focus on high customer satisfaction throughout the past year. Only 13% of participants received a score high enough to warrant this distinction.

The score is a proprietary tool that measures review sentiment, volume, spread and several other factors including recency, response, and social engagement.

We are pleased to share the following list of locations where we have been recognized:

  1. Upper Canada Drive, Toronto
  2. Latitude Margaritaville Hilton Head, Hardeeville, Florida
  3. Latitude Bar & Chill, Daytona Beach, Florida
  4. The Carlisle, Ottawa
  5. Minto Yorkville, Toronto
  6. 39 Niagara, Toronto
  7. Minto one80five, Ottawa
  8. The ROE, Toronto
  9. Sophia, Ottawa
  10. 620 Martin Grove Road, Toronto
  11. Latitude Bar & Chill, Panama City Beach, Floria
  12. Latitude Margaritaville Daytona Beach, Florida
  13. Latitude Bar & Chill, Hardeeville, South Carolina
  14. Sherwood Avenue, Toronto
  15. York Mills and Leslie, Toronto
  16. Tanglewood, Ottawa
  17. Haddon Hall, Montreal
  18. Latitude Margaritaville Watersound Sales Center, Panama City 

For more information, visit


Prioritizing Listening and Responding to our Residents

To deliver on our promise of building positive inclusive communities that everyone can call home, our team conducts surveys to identify strengths and opportunities for improvement. We share survey results with staff, and together we develop and implement action plans to address any issues and provide excellent ongoing support. We also focus on connecting with our residents through various events, facilities, and amenities we build right into our communities. From sponsoring local activities to cultural events, we’re always looking for ways to connect and bring neighbours together.


What do our residents have to say?  

Read on to find out …

“This place is amazing! Beautifully managed, beautifully maintained and a great place for your loved ones to grow old in a community that will help them in their later years. This place gives seniors more years on their life!” – Sabrina Frances on 620 Martin Grove Road


“Amazing food, the friendliest people, and a relaxed, beautiful atmosphere.” – Kevin Werth on Latitude Bar & Chill, Hardeeville 


“Been living here for two years. Great service. The entire team here ensures there is absolutely no discomfort to the residents. Melinda and the team are always available to help and resolve anything and everything! The location is perfect. The condos are great. We’re having a great time living here. Their rooftop patio, gym, lounge, everything is so well maintained. Kudos!” – Saumz S. on 39 Niagara


“Highly recommend this apartment. I have been staying here for one year.

The apartment management team is so friendly and helpful. They always assist you in times when you need help. Moreover, the apartment service is well organized and always tidy.  The residents here are very friendly and respectful as well. You feel pleased everyday here.” – Remy on Haddon Hall


“Wonderful building that is very well kept and full of friendly neighbours. Chris, the superintendent of this building, is absolutely great! I had one concern with my apartment and he was able to repair this issue instantly. He even checked in afterwards. It allows us to know he surely cares. Great guy!” – Kristen Lally on Sophia