Nicole Alvarez on community and connection at York Mills and Leslie
Regional Manager Nicole Alvarez shares her perspective on encouraging community and connection at York Mills and Leslie
We recently caught up with Nicole Alvarez, Regional Manager with Minto Apartment REIT, to get her perspective on how the team at one of our Toronto properties has been working on fostering connection and community.
"At York Mills and Leslie, we value our residents’ safety and quality of life above everything. The past two years have been challenging for all of us. Still, amid the pandemic, our team continued to find innovative ways to stay safe while remaining connected and creating exceptional customer experiences.
In terms of safety, we followed all recommended protocols during the pandemic to ensure our residents’ health and wellbeing. We also provided timely information and enhanced safety measures on site. The team continued to go above and beyond to help our residents feel safe—investing extra effort in ensuring that resident communications, quality of services, and response time were all at a high standard.
While keeping our residents safe was of the utmost priority, we wanted to ensure they felt connected and cared-for even when we couldn’t physically be together. Here are just a few ways we brought our residents together as one community:
• Sending handwritten cards for Thanksgiving and the winter holidays
• Making wellness calls to our residents just to check in
• Hosting Virtual Meet & Greets to welcome new residents
• Distributing summer fun kits and arts & crafts for our young residents
• Running a virtual Halloween costume contest (pets included!)
• Sprucing up our lobby with seasonal decor and a photo wall
• And more!
During these trying times, we found that even the smallest gestures were able to make a big difference for our residents. In every initiative we planned and delivered, no matter how simple and small, our goal was to positively impact every resident in our community. That’s what I would call the Minto customer experience."
Learn more about life at Leslie York Mills by checking out this page.
Interested in joining the team at Leslie York Mills or one of other properties in the GTA? Visit our Careers Page!