Dear Minto Customer,
Your privacy is very important to us. The Minto Group, which includes Minto Communities Inc., Minto Properties Inc., and Minto Corporate Services Inc., is dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information.
When you become a Minto customer in any one of our lines of business, you will be providing us with personal information relating to the lease of property, rental of a suite or purchase of a property, along with the ensuing delivery of services such as repairs and maintenance / correction of deficiencies, etc. You may also be providing us with information regarding your financial and employment status to facilitate financing or approval of an application or information about your purchase patterns, personal preferences and demographics.
As part of our established relationship with you, we will use and retain your personal information for the following purposes:
- To respond to your requests for product information.
- To complete business transactions with you and to provide appropriate levels of service following the completion of a transaction, such as a suite rental, lease or sale.
- To share personal information that we collect with other service providers, such as utilities, insurance companies, banking institutions and credit agencies, as well as trades and contractors, etc. who perform various functions to assist in our delivery of service to you.
- We may also be required to provide personal information to third parties for legal or regulatory purposes or to the owners of properties we are providing management services to.
- From time to time, we will provide personal information to a third party in order to conduct customer satisfaction surveys.
- We will use personal information at an aggregate level to improve the quality and efficiency of our products and services and to enhance our marketing efforts.
- We may share your personal information within the Minto group of companies to cross promote products and services which we believe will be of interest to you.
We prohibit the sale, transfer or sharing of personal information with third parties for any other purposes than those identified, without your consent, unless it is required by law.
When we collect personal information from you we will make you aware of the purpose(s) for collecting, using or disclosing the information and obtain your consent in an appropriate fashion consistent with the sensitivity of the information. This may include the use of cameras, either video or stills, to document deficiencies or repairs pertaining to the rental of a suite or the lease or purchase of a property.
If you wish to withdraw your consent for one or more purposes, please notify the Minto customer service office serving you. Please note that this may limit our ability or prevent us from providing you with the products or services you desire.
We will rely on you to keep us informed of any changes in your personal information. If you believe that the personal information that we hold is incorrect, please contact the Minto customer service office serving you to request a correction or to view your file.
Appropriate measures are in place to protect the privacy of your personal information against loss, misuse or unauthorized access. Our staff members are sensitive to the nature of the personal information you have entrusted them with.
If you need further information on Minto’s privacy practices or you feel that your personal information has not been handled appropriately, please advise your Resident Services Centre. If you do not feel your privacy concern has been properly addressed, then please contact Minto’s Chief Privacy Officer.
Chief Privacy Officer
200-180 Kent Street
Ottawa ON K1P 0B6