Why choose Minto London?
When you choose to rent with Minto…
- We’ve got your back with 24/7 emergency service
- You have our 7-day guarantee
- We are 100% pet friendly at our buildings
- Winners of the Federation of Rental Properties of Ontario MAC Awards
- Our buildings are part of the Certified Rental Building program
- You can pay online
- Green is good
- You can get a Rogers Communications special offer
24/7 Emergency Service
Emergencies happen when you least expect them. So if you find yourself in an emergency situation in your Minto rental home, simply give us a call and we'll respond within 24 hours. For all other non-emergency requests, we’ll respond within two business days, if not sooner. To make things easier for you, you can even fill out a Service Request Form online to let us know about the issues you’re having.
Our 7-day Guarantee
If you’re not happy, we're not either. When we say we want you to be happy with your new home, we really mean it. Our 7-day customer service promise allows you to cancel your lease within 7 days of your official move-in date on your lease agreement. So even if you have a change of heart, you’re under no obligation. The most important thing is that you’re completely satisfied.
FRPO MAC Awards
When we win, so do you. We work hard to ensure our residents are happy and we’ve been recognized by the industry for doing just that. The MAC Awards recognizes excellence in the residential rental housing industry and advances the high standards set by the Federation of Rental-housing Providers of Ontario (FRPO).
In 2017 Minto proudly won:
- The Customer Service Award of Excellence for The Minto Group
- The Amenities Award of Excellence for 185 Lyon Street, Ottawa
Want to know more about these awards? Read about them here.
What it means to be a Certified Rental Building (CRB). This certification program was developed by the Federation of Rental-Housing Providers of Ontario to provide rental housing residents with the assurance that they’re choosing a well-run, well-managed building.
As the only multi-residential apartment building certification program of its kind in North America, each property must pass over 36 established building management and customer service standards. And Minto was proudly the first to be a part of this program when it launched in June 2008.
When you see the CRB logo at a multi-residential apartment building in Ontario, you can be sure you’re making the right choice.
Learn more about the Certified Rental Building Program.
Payment made easier. Life is busy, and we’d like to do what we can to make things easier. That’s why you can conveniently pay your rent online or by pre-authorized payment. Just contact your resident services office for your personal account code. How easy is that?
We care about the environment and our surroundings as much as you do. That’s why we’re committed to healthier living, resident and staff education, and ongoing investment in energy and resource savings. This is not something new for us. In fact, we developed the first multi-family rental LEED Gold certified building in Canada in 2008.
We believe that we can make our buildings better tomorrow than they were yesterday. As a Minto resident, you can help reduce the impact we have on the planet. We produce an annual report that documents our ongoing efforts to improve the environmental performance of our buildings and communities.
Learn more about Minto Sustainability.
Rogers Communications special offer
As a new Minto resident, you can benefit from special pricing, gain access to the best promotional offers and even switch your cable from your old address for free. When you sign your lease, we’ll arrange for a dedicated Rogers representative to work with you to figure out what cable, home phone and Internet plan you’ll need.