Protecting your investment
MasterCare Warranty is Minto Communities’ in-house, specially created warranty team and will be your primary contact after you receive the keys to your new Minto Communities home. You will be invited to an important Pre-Delivery Orientation (PDO) of your new home within the two weeks prior to moving in.
Familiarize yourself with the full MasterCare Warranty, including everything you will need to know once you’ve moved in.
This opportunity to view your home within the two weeks prior to receiving your keys. Your MasterCare Inspector will lead you through a demonstration of your home’s features and show you the mechanicals of your home. You will also have an opportunity to identify and note any concerns which we are fully committed to addressing.
The big day! At this stage, you’ll receive the keys to your new Minto Communities Home. Homeowners typically receive their keys in the late afternoon, so we always advise that your actual “moving day” should take place the next day.
As part of your new home warranty, within 30 days of receiving your keys, if you feel you have any outstanding items to be addressed in your home, you may submit a 30-Day Form to Tarion and Minto Communities MasterCare Warranty. Your MasterCare Warranty Team will then reach out to you to arrange any follow-up inspections or repair days with you and will schedule them as efficiently as possible.
After reviewing your 30-Day Warranty Form, we will schedule as few work days as possible to address any items in your home. Tarion allows 120 days to complete items, however, Minto Communities strives to complete them within 60 days of them being noted on your warranty form.
Using the same process as the 30-Day Warranty Form submission, you have the opportunity to identify any concerns with your home one year after you’ve taken possession.
We follow the same process for each warranty anniversary. After reviewing your 1-Year Warranty Form, we will schedule as few work days as possible to address any items in your home. Tarion allows 120 days to complete items, however, Minto Communities strives to complete them within 60 days of them being noted on your warranty form.
Customer satisfaction surveys
Minto Communities' commitment to our customers doesn’t end when you move into your new home. In many ways, it’s just beginning because we want you to be completely satisﬁed. One of the best ways we can gauge our performance and strive to always be better is through Customer Satisfaction Surveys. You will receive a survey approximately 45 days after your occupancy/closing date from our third-party customer research company, AVID Ratings. We value your opinion and look forward to receiving your feedback.