Minto’s Commitment to Privacy and the Personal Information Protection and Electronic Documents Act (PIPEDA)

Your privacy is very important to us. The Minto Group, which includes Minto Communities Inc., Minto Apartments Limited, MintoUrban Communities Inc., Minto Commercial Properties Inc., Minto Corporate Services Inc., Minto Communities LLC, and Minto Suite Hotel, is dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information.

When you become a Minto customer in any one of our lines of business, you will be providing us with personal information relating to the lease of property, rental of a suite or purchase of a property, along with the ensuing delivery of services such as repairs and maintenance / correction of deficiencies, etc. You may also be providing us with information regarding your financial and employment status to facilitate financing or approval of an application or information about your purchase patterns, personal preferences and demographics.

As part of our established relationship with you, we will use and retain your personal information for the following purposes:

• To respond to your requests for product information.
• To complete business transactions with you and to provide appropriate levels of service following the completion of a transaction, such as a suite rental, lease or sale.
• To share personal information that we collect with other service providers, such as utilities, banking institutions and credit agencies, as well as trades and contractors, etc. who perform various functions to assist in our delivery of service to you.
• We may also be required to provide personal information to third parties for legal or regulatory purposes or to the owners of properties we are providing management services to.
• From time to time, we will provide personal information to a third party in order to conduct customer satisfaction surveys.
• We will use personal information at an aggregate level to improve the quality and efficiency of our products and services and to enhance our marketing efforts.
• We may share your personal information within the Minto group of companies to cross promote products and services which we believe will be of interest to you.

We prohibit the sale, transfer or sharing of personal information with third parties for any other purposes than those identified, without your consent, unless it is required by law.

When we collect personal information from you we will make you aware of the purpose(s) for collecting, using or disclosing the information and obtain your consent in an appropriate fashion consistent with the sensitivity of the information.

If you wish to withdraw your consent for one or more purposes, please notify the Minto customer service office serving you. Please note that this may limit our ability or prevent us from providing you with the products or services you desire.

We will rely on you to keep us informed of any changes in your personal information. If you believe that the personal information that we hold is incorrect, please contact the Minto customer service office serving you to request a correction or to view your file.

Appropriate measures are in place to protect the privacy of your personal information against loss, misuse or unauthorized access. Our staff members are sensitive to the nature of the personal information you have entrusted them with.

Minto does NOT collect individually identifiable data from our web site, other than information that you choose to provide via an electronic mail message. Even when you choose to give us this information, it is kept confidential.

Like most web sites, we do use log files. When guests visit the Minto web site, we collect some basic information regarding the use of our site. Information collected includes the amount of traffic visiting the site, which pages are visited and for how long. This information does not identify individual users. It is used only at an aggregate level to help us understand trends and patterns and to improve the quality of our site for your use and enjoyment.

For our hotel patrons making reservations online, we have implemented appropriate technical and organizational measures, such as using encryption for transmission of credit card numbers, to help us keep your information secure. For more information, visit the Privacy Statement in the Hotel Reservations page.

None of the information collected from our site is sold, traded or rented to others. The information that you supply is used solely for the purpose of meeting your specific request.

Third Party Website Links

The Minto web site contains links to other web sites. Minto is not responsible for the privacy practices or the content of these web sites. Furthermore, a link to a non-Minto web site does not mean that Minto endorses, controls or accepts any responsibility for the content, or the use, of such web site.

If you need further information on Minto’s privacy practices or you feel that your personal information has not been handled appropriately, please contact Minto's Chief Privacy Officer.